Confused

[#1]

Just ordered PN Extra yesterday, checked order status online and saw that problem with phone line. But just received txt saying that phone line due to be activated on 16th August with broadband following 5 days later. Can you help?
jim:orange all caps in title removed as per forum rules mod:end

[#2]

I am confused also 
Can you clarify.
Did you move to Plusnet using a MAC from your previous Broadband Supplier and if so who was it
Is this a new broadband connection but on an existing BT line
Did you order the phone and broadband package as a new install

[#3]

Sorry, i ordered new phone and broadband package together, had orange as supplier previously but cancelled outwith my contract so no tags on line or MAC needed. There is already a phone line in house with no current supplier.

[#4]

I am guessing but this may be the situation.
With a completely new connection there is a possibility of a simultaneous provide (broadband and phone at the same time) but this can break down for a number of reasons (you asked for a number transfer, the BT system rejected it for some reason, the automatic ordering system fouled up).
The current situation is that the line needs to be activated before broadband can be ordered and the broadband order typically takes 5 days after the line is activated.
Just to add - the problem was almost certainly with the automatic ordering system but the agent appears to have sorted it and probably placed a manual order.

[#5]

thanks for your help.

[#6]

Welcome to the forums
We placed your order manually but didn't set the tracker properly. I've now queued it all properly and your broadband will be active in around 7 days.