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Confused about price increases
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Confused about price increases
22-05-2009 10:53 AM
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I can't work out when the price increases come into effect. My itemised bill for period 21/04/09 to 20/5/09 has the increased package price of £10.95 (Anytime 240), but call feature price of £1.47 instead of £0.99 for caller display.
My other car isn't a Ferrari
Message 1 of 7
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Re: Confused about price increases
22-05-2009 11:11 AM
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Hi Maranello,
It looks like you're going to be billed 99p for your caller display.
Mind sending me a copy of the invoice you're referring to? It looks like you might be talking about the month before.
It looks like you're going to be billed 99p for your caller display.
Mind sending me a copy of the invoice you're referring to? It looks like you might be talking about the month before.
Message 2 of 7
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Re: Confused about price increases
22-05-2009 11:19 AM
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Hi Jameseh,
I haven't got an invoice yet, was just looking at the itemised bill in the Home Phone part of the Member Centre.
I don't know if this link will work
https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&intProductComponentContractID=5...
if not, here's a text version
I haven't got an invoice yet, was just looking at the itemised bill in the Home Phone part of the Member Centre.
I don't know if this link will work
https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&intProductComponentContractID=5...
if not, here's a text version
Quote
Billing period: 21/04/2009 to 20/05/2009 Product: Home Phone Anytime
Calls: £0.23
Call Features: £1.47
Line Rental: £10.95
TOTAL: £12.65
My other car isn't a Ferrari
Message 3 of 7
(564 Views)
Re: Confused about price increases
22-05-2009 11:30 AM
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Yep, that's last months.
Message 4 of 7
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Re: Confused about price increases
22-05-2009 11:39 AM
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So why £10.95?
My other car isn't a Ferrari
Message 5 of 7
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Re: Confused about price increases
22-05-2009 11:50 AM
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Weird.
I see:
(Future invoice)
10.95 2009-05-21 Home Phone Anytime charge for the period 21/05/2009 to 20/06/2009
and
(Previous invoice)
Home Phone Anytime charge for the period 21/04/2009 to 20/05/2009 £8.48 £1.27 £9.75
I see:
(Future invoice)
10.95 2009-05-21 Home Phone Anytime charge for the period 21/05/2009 to 20/06/2009
and
(Previous invoice)
Home Phone Anytime charge for the period 21/04/2009 to 20/05/2009 £8.48 £1.27 £9.75
Message 6 of 7
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Re: Confused about price increases
22-05-2009 12:11 PM
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Exactly.
If I understand correctly, Line rental and call features are charged in advance, so current itemised bill (21/05 09 to date) is correct. Previous bill (21/04/09 to 20/05/09)seems to have the line rental increase but not the Call Feature decrease, but in any event the invoice (21/04/09) charged correctly (except for the spurious Anytime+ charge which has since been refunded).
So I should expect my next invoice to have the £10.95 + £0.99 of the current itemised bill, plus the call charges from the previous bill.
Edit @ 13:20 - Latest invoice has now appeared and is correct, almost exactly as I expected except with referral discount and BB subscription included.
If I understand correctly, Line rental and call features are charged in advance, so current itemised bill (21/05 09 to date) is correct. Previous bill (21/04/09 to 20/05/09)seems to have the line rental increase but not the Call Feature decrease, but in any event the invoice (21/04/09) charged correctly (except for the spurious Anytime+ charge which has since been refunded).
So I should expect my next invoice to have the £10.95 + £0.99 of the current itemised bill, plus the call charges from the previous bill.
Edit @ 13:20 - Latest invoice has now appeared and is correct, almost exactly as I expected except with referral discount and BB subscription included.
My other car isn't a Ferrari
Message 7 of 7
(564 Views)
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