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Conflicting information re:- discount offer
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- Re: Conflicting information re:- discount offer
Conflicting information re:- discount offer
31-03-2008 8:28 PM
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I transferred to Anytime + from BT on 25 March 08 and I am getting conflicting information from Plusnet Staff regarding which discount offer I am on.
The conflicion is apparrent in tickets ref: 24573987 and 24577443.
I thought I had signed up to £5 discount for 6 months then full £15 per mo.
But info. appeared in ticket 24577443 giving 3 months totally free, then full £15 per mo.(which I had never heard of), obviously the same overall saving of £30.
Could an appropriately,and CORRECTLY INFORMED member of Plusnet Staff please definitively clarify :-
1. Which discount offer am I actually on ?
2. Why (if 3 month version) is this not advertised on the portal ?
3. Why aren't the staff consistent with the information ?
Please help,
David Bowers
The conflicion is apparrent in tickets ref: 24573987 and 24577443.
I thought I had signed up to £5 discount for 6 months then full £15 per mo.
But info. appeared in ticket 24577443 giving 3 months totally free, then full £15 per mo.(which I had never heard of), obviously the same overall saving of £30.
Could an appropriately,and CORRECTLY INFORMED member of Plusnet Staff please definitively clarify :-
1. Which discount offer am I actually on ?
2. Why (if 3 month version) is this not advertised on the portal ?
3. Why aren't the staff consistent with the information ?
Please help,
David Bowers
Message 1 of 5
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Re: Conflicting information re:- discount offer
31-03-2008 8:50 PM
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Hi there,
I'll check this for you first thing in the morning as I don't have my login credentials for the work systems at the moment.
From what you've said I have a feeling that one of our agents has incorrectly applied a retention offer we were running to your account, as opposed to the current annual contract offer.
As I said I'll confirm this for you tomorrow and can change it back for you if need be.
I'll check this for you first thing in the morning as I don't have my login credentials for the work systems at the moment.
From what you've said I have a feeling that one of our agents has incorrectly applied a retention offer we were running to your account, as opposed to the current annual contract offer.
As I said I'll confirm this for you tomorrow and can change it back for you if need be.
Message 2 of 5
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Re: Conflicting information re:- discount offer
31-03-2008 9:01 PM
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Thanks for the speedy reply Mand.
I'll look forward to your view tomorrow on the confusing situation.
Regards,
David Bowers.
I'll look forward to your view tomorrow on the confusing situation.
Regards,
David Bowers.
Message 3 of 5
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Re: Conflicting information re:- discount offer
01-04-2008 9:12 AM
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Yep, my suspicion was correct.
I've reiterated the correct process to our teams and have sent you a PM with a possible resolution.
I've reiterated the correct process to our teams and have sent you a PM with a possible resolution.
Message 4 of 5
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Re: Conflicting information re:- discount offer
01-04-2008 7:34 PM
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Thanks Mand, PM answered and resolution accepted.
David Bowers
David Bowers
Message 5 of 5
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