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Confirmed calls

paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Confirmed calls

I've had none of my calls show as confirmed since 12th March although the call list is being updated.
Is anyone else seeing this? 
Looks like things may have been a bit slow being updated over the last few days!
32 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Confirmed calls

same for me
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Confirmed calls

Hi guys.
Thanks for making us aware of this.  I've raised Problem 50749 as a P2 initially for our developers to investigate.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Confirmed calls

Any update on fixing this? My last confirmed calls are from 13 March (6 days ago).
Bob
paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Re: Confirmed calls

Looks like it might be fixed - mine were all confirmed about half an hour ago!
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Confirmed calls

Nope - still unconfirmed here.
Bob
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Confirmed calls

Hiya Bob,
The other accounts that I'd flagged as having a problem here are showing as having their calls confirmed.
I'll have a word with Mand and see if she's aware of there still being any problems.  Hopefully yours should catch up shortly!
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: Confirmed calls

I've got an unconfirmed call (albeit free) from 14th March and another from 18th - not a problem but.....
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Confirmed calls

ive got these
19/03/2008 14:00:56 †  00:01:00 †  £0.00 †
17/03/2008 16:11:59 † 00:03:00 † £0.00 †
17/03/2008 14:24:47 † 00:03:00 † £0.00 †
17/03/2008 14:23:54 †  00:01:00 †  £0.00 †
again my end of month is 23rd and I have 29 min left - no immediate problem
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Confirmed calls

Quote from: Jameseh
Hopefully yours should catch up shortly!

I'm up to date now.
Thanks - Bob
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Confirmed calls

mines now correct
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Confirmed calls

And Bob's appear to all be fine now so I reckon we're all sorted Smiley
Community Veteran
Posts: 1,139
Thanks: 4
Registered: 20-07-2007

Re: Confirmed calls

A heads up - it looks like there may be a problem again. My last confirmed call was the morning of 30 April (4 days ago).
Bob
paulby
Grafter
Posts: 1,619
Registered: 26-07-2007

Re: Confirmed calls

Mine looks like it's OK  - calls are present up till last night (3/5/0Cool and confirmed up till yesterday afternoon.
I'll keep an eye on it though!
baldrick
Grafter
Posts: 128
Registered: 07-08-2007

Re: Confirmed calls

Following this thread begs another question related to premium rate calls. If somehow you inadvertently got into one of these at £1.50 per minute, would the costs keep hiking up until you hit the £50 credit limit, ie about 33 minutes or would it continue racking up until the calls were confirmed (days) or until the logging system updated (allegedly 4 hrs)?