Con Con Con

[#1]

Sorry but..
I rang my parents number to let them know I had got home okay and I only rang once (ONCE) so it was never answered.
You seriously telling me PN charge 23p if you call a number and let it ring once!?

[#2]

If it was to a mobile, then yes as mobile calls are charged even if unanswered. 

[#3]

Was to a BT landline admittedly outside of my weekend hours. , my parents won't come across to PN and this is why. The billing is make it up as you go along.
I can't change to unlimited calls for another month (unlike BT where you order it and it done in 24 hours like call features) but if this is going to be the case every time I might as well get that so it's cheaper

[#4]

Quote from: Hairy

If it was to a mobile, then yes as mobile calls are charged even if unanswered.

Eh   where did you get that from?  That's a new one on me 

[#5]

I've just pulled out the raw call record we received for this and it shows that the call connected for a period, this is rounded up to the nearest minute. It's worth noting that a call can connect if any device, answering service/machine on the line picks up the call.

[#6]

So a call to a completely unanswered mobile will not incur any charge then, just to be clear?

[#7]

I always thought that call to mobiles were charged at the going rate even when not answered, something to do with the mobile companies charging not PN's. Maybe it has been changed over the years.
They may have had a device similar to my call blocker that drops any withheld numbers etc, that would explain the connection/drop.

[#8]

Quote from: Chris

I've just pulled out the raw call record we received for this and it shows that the call connected for a period, this is rounded up to the nearest minute. It's worth noting that a call can connect if any device, answering service/machine on the line picks up the call.

Oh well, your call record can say what it likes. I know what happened and what was done as I was there when I did it.
Im glad your call record is so precious to you (and not at all faulty - as it used to be all those years ago) . It's just cost you a customer on top of all the other reasons.
BT don't do this - so I'll go with them
As for the mobile bit - another con con con - again BT don't do this.
If you didn't offer cheap ass Broadband then you wouldn't need to shaft in other areas.

[#9]

and now no one knows it E & W is included or not in unlimited fibre,. + increased line rental thank god OFCOM controls you or we would be shafted for breathing
con con con

[#10]

Pete,
For the record (and being ex-PlusNET I would have thought you knew this) it is the RECEIVING phone network which generates the call answered signal to BTOR who then register the billable call.  Those billing charges are then simply forwarded to PlusNET or which ever other virtual CP is using the BTOR network.
The CP (in this case PlusNET) has no role in determining if the call was or was not answered and therefore billable.  I would recommend that the issue be raised with your parent's phone provider.
What might be relevant here is has your parent's phone number been migrated between suppliers - e.g. Sky or Talk Talk?  There was a long thread in the phone forum in relation to this issue in respect of some mobiles.  The research that I did at the time suggested that call answered signal could be erroneously generated at other provider's VoIP network boundaries.  If I can find the post, I'll add a link.
You migrating away from PlusNET will not solve this problem, because the cause lay more with your parent's phone (or at least the call routing between BTOR and your parent's phone) than PlusNET.
Good luck,
Kevin

[#11]

ex plusnet? yeah good one - omg con con con!

[#12]

No really he is, no-con,  no-con,  no-con 

[#13]

Mod Note.
Personal attack and avoidance of swear filter removed.

[#14]

Quote from: Hairy

If it was to a mobile, then yes as mobile calls are charged even if unanswered.

This is something that certain mobile operators seem to charge for while others don't.
There was quite a long thread on this a few months ago. It seems some mobile operators mark the call as "connected" even when it isn't and the originating number then gets charged for this.

[#15]

It is known as FAS - False Answer Supervision.
Old thread found - see here http://community.plus.net/forum/index.php/topic,127718.msg1113044.html#msg1113044 - it is a long thread enjoy!
I see that you made a contribution to the thread Pete (http://community.plus.net/forum/index.php/topic,127718.msg1114218.html#msg1114218).
Ben Trimble was investigating the matter before he left... wonder where he go to?

Kevin