Compensation

[#1]

Hello , I have had many issues with the line on and off for the last 2 years .I've only just found out from my neighbour he's had a load of compensation for the same issues. How do I claim it back ? There was a note on the last ticket raised but my bill continues to be the same .

Thank you in advance:)

[#2]

Is your neighbour with Plusnet? Loads of compensation doesn't sound like Plusnet to me.

[#3]

Hello @steverobs2017,

Thanks for getting in touch and we are sorry to hear you have experienced faults with your service and for any inconvenience caused.

I have raised a ticket here, as my respons4e contains account specific information.