Compensation for no phone connection?

[#1]

Thank you Adam,
My dial tone has returned as has my broadband connection. It’s a little wobbly and the connection has dropped a couple of times so I’m keeping an eye on it but at least its up.
Many thanks for your assistance.

[#2]

Mornin adam is my line still on target for reconnection today or jave you

[#3]

Or have you had any updates

[#4]

Morning starkie1800,
The latest update is that the cable joiners started work at 10:36 so where as I can't make you a firm guarantee it looks like this should be tied up today.
Adam

[#5]

Bt hav just turned at my
Thanks

[#6]

Phone is back on but broadband almost unusable its that slow when will it get back to normal

[#7]

yep, I can confirm that they've cleared the fault report. Thanks for your patience. Broadband speeds should improve over the next 72 hours.
I'm going to run a line check to see if I can increase the speed profile and I'll make sure your'e credited for the period of down time.

[#8]

Thanks adam

[#9]

I have had no phone connection for the last 24hrs. Joined plusnet 3 dys ago. Try as I may to get some explanation for this I am at a loss to know why this is happening and have had no satisfactory explanation. From all accounts this can go on for several days. I'm so disgusted that I am already thinking of leaving Plusnet and take the financial penalty.

[#10]

disgusted, You say you joined Plusnet 3 days ago. Do you have both your broadband and phone with Plusnet or just your broadband?
Your answer to the above will dictate how you go about raising a fault.
If you have both your broadband and telephone with Plusnet, then it's Plusnet you raise a fault with.
However, if you have only your broadband with Plusnet, you will need to raise a fault with your telecoms provider.
Hope this helps.

[#11]

@disgusted,
I've just replied to your support ticket, please let me know if you need any further help from this end.