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Cold sales calls - not a Plusnet customer

BERNICER
Browser
Posts: 1
Registered: ‎04-05-2018

Cold sales calls - not a Plusnet customer

Help.... I am being bombarded with cold sales calls from PlusNet. I am not a customer of PlusNet nor do I wish to be. I didn't give them permission to contact me and I am signed up with the telephone preference service so this should not happen. Plus on 25 May 2018 under GDPR they will need my permission to be contacted and my details retained by them. How do I stop them. I tried to have an online chat with an adviser who was absolutely useless and asked me how I know it is PlusNet calling me... well the numbers used are ID by 0114 (Sheffield number) and when I phone this number it identifies itself as PlusNet. The adviser all but called me a liar and said that PlusNet do not identify themselves when calling people! So I am not at a loss of what to do.  I can't log in anywhere as I am not a customer... I have wasted a lot of time researching how to remove myself and got nowhere. Surely someone must be able to help. It isn't one unique 0114 number so if I were to try and block a number they would  hemorage into another number!

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Cold sales calls - not a Plusnet customer

Sorry to hear that.

If you can PM us the number we're calling you on we'll get this sorted.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Cold sales calls - not a Plusnet customer

More importantly you need to review the contents of the database this number is contained within.  Post May 25th the fines for broaching GDPR are significant.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.