Choosing Plusnet for home phone
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Choosing Plusnet for home phone
15-03-2013 11:09 AM
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Did you come to Plusnet because of the home phone package / features / price?
Thanks for any feedback you can give,
Graham
Re: Choosing Plusnet for home phone
15-03-2013 11:13 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Choosing Plusnet for home phone
15-03-2013 11:15 AM
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Again, thanks for the good feedback.
Graham
Re: Choosing Plusnet for home phone
15-03-2013 11:20 AM
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Re: Choosing Plusnet for home phone
15-03-2013 11:23 AM
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If I used the phone, I'd like CLID to be free. in fact I'd go as far as saying that £1/month for the facility seems to be very poor value...
Re: Choosing Plusnet for home phone
15-03-2013 4:44 PM
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After returning in 2012 I moved my phone as well as the offer for the complete package was better than BB alone and moving the phone back to BT.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Choosing Plusnet for home phone
15-03-2013 4:48 PM
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However, over time, I became increasingly frustrated by communication difficulties with overseas script driven call centres, and BT's ever more baffling ways of presenting items on their bills.
I'd really had enough by late 2010. As there was minimal difference in cost, and being extremely satisfied with PN's broadband service, I opted for the Home Phone service.
Main attractions:
- Anytime International 300 tariff, for the same cost as BT's UK only product.
- UK call centre
- Easy to understand billing
- One provider - one bill
My only line faults were before the switch, and were promptly dealt with. I'm a little concerned to read recently on the forum about voice faults taking a long time to get through PN's system and on to Openreach. Apparently the SLA is 'up to 72 hours'. If I ever do have another line fault, and I have to use more than two hands to count the hours before Openreach are contacted, then I'll seriously be looking elsewhere.
Anyone know what the BT Retail SLA with Openreach is? Or come to that, any other ISPs.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Choosing Plusnet for home phone
15-03-2013 4:54 PM
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Re: Choosing Plusnet for home phone
15-03-2013 4:59 PM
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I took the phone option after moving house last year, but only because I still had to have a phone line for broadband - this house is in the town centre and has a direct line to the exchange. Yes we still use it, but only because we have to, not because we want to.
In the last house I nearly binned the phone line because I had a mobile phone mast only 400m from the house. My primary internet connection was a community solution based on fixed wireless (64mbit down, 48mbit up) the only reason to keep the phone (BT) was so I could retain ADSL (PN) as an emergency fallback. If I hadn't moved, I would've ditched the wires completely by now, and I'd be running a ninja GPON router, with phone and fax tied to nongeographic phone numbers.
So is PN planning to do anything funky with the fibre, or is the plan to do a BT and carry on partying like it's 1933?
Re: Choosing Plusnet for home phone
15-03-2013 6:04 PM
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I came from Sky.
York.
Re: Choosing Plusnet for home phone
16-03-2013 9:05 AM
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Contrary to others, I like a corded phone "for emergencies" and a land-line for incoming calls (to reduce costs for friends/family ), though I also use a very low cost PAYG mobile service for many outgoing calls.
I would also vote for free CLI, as we use it a fair bit for filtering, though I would not wish to lose the free 1571 as it is more convenient/flexible than a dedicated unit at home (and our phone by the front door has a "1571 message waiting" indicator ).
Using a TP-Link Archer VR600 modem-router.
Re: Choosing Plusnet for home phone
16-03-2013 10:45 AM
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Different groups use different media so I need a landline and internet as well as mobile for which I use Giffgaff.
Usually some decisions are made for me by my employer of the day which usually involves internet and mobile, I am in Saudi at the moment so that is irrelevant to this discussion.
We have had our present landline plus number for more than 30 years so don't want to alter that we still get some friends and relatives who would expect to be able to ring us once in 20 years.
I do take the emergency situation seriously too. Not everyone might be aware that the landline system is driven by batteries so it works in the middle of a power cut to ring the local electricity distribution company.
To be is to do - Kant
do be do be do - Sinatra
Re: Choosing Plusnet for home phone
16-03-2013 10:54 AM
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I don't particularly like BT - I had some issues with them in the early days of moving to this property, I've had lots of issues with the Indian call centers when dealing with them on my customers behalf. I've had issues getting through to their support, issues getting support and an issue with billing (this was quite a while ago though).
I have however stuck with BT up till now as the line has been good for the past 6 years, I've not had to contact them again and they were marginally cheaper than the alternative.
When I moved my broadband from BE to Plusnet, I did some cost analyses and worked out that I'd be around £5 a month better off on a like for like phone service by moving to both phone line and broadband to Plusnet (with the Cashback from Quidco).
I had a line fault last week which I had to call Plusnet customer services about - I called around lunchtime on Saturday and was through to the CSR within a couple of minutes. No issues with reporting the fault (which fixed itself that evening) and the issue was dealt with promptly and professionally.
If the service levels continue then I see no reason to go back to BT. I'd rather pay and extra £1 or so a month and know if I have an issue I don't get transferred to a script reading puppet in another continent.
Re: Choosing Plusnet for home phone
16-03-2013 11:32 AM
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My phoneline was with talktalk and i wanted to get away from them and plusnet had a good offer on when i signed up and it worked out cheaper for line rental and anytime calls than what we was paying to talktalk.
Re: Choosing Plusnet for home phone
16-03-2013 11:35 AM
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