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Check phone line

CarolineRiley
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-07-2021

Check phone line

I have an error message on my landline (Cordless phone) which says "Check phone line".

There is no dial tone and calls can not be made or received. The broadband seems to be working fine so I'm not sure what the problem is as I've checked the socket/microfilter and I have completed the troubleshooter which popped up this message "The results of your line check are unclear". Any help please? Smiley Thank you!
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,467
Thanks: 6,621
Fixes: 1,482
Registered: ‎11-01-2008

Re: Check phone line

you can do some initial checks at https://faults.plus.net

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
CarolineRiley
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-07-2021

Re: Check phone line

Thank you! I've raised a ticket with the faults team so hopefully they'll get back soon. I'll update this post with the results. Smiley
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,545
Thanks: 10,224
Fixes: 1,596
Registered: ‎21-04-2017

Re: Check phone line

Thanks for your post @CarolineRiley and welcome to our Community Forums.

I'm sorry to see your phone had stopped working but I'm glad that it seems to have fixed itself, so I've cancelled the engineer visit we've booked. Let us know if there are further issues or anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet