Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Check on phone and broadband order placed on 22nd November
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Check on phone and broadband order placed on 2...
Check on phone and broadband order placed on 22nd November
22-12-2010 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello - I need some advice regarding an order place on November 22nd for both phone and broadband service.
My line connection date was booked in for last Friday, but having received a call from Plusnet recently, this has been put back to the end of January! Obviously, quite a delay for a line connection in London!
I just wanted to get an idea as to who would have done the line activation/connection - would it have been BT Openreach?
In addition, I take it that I won't have a phone number assigned until the phone line is activated?
Thanks
My line connection date was booked in for last Friday, but having received a call from Plusnet recently, this has been put back to the end of January! Obviously, quite a delay for a line connection in London!
I just wanted to get an idea as to who would have done the line activation/connection - would it have been BT Openreach?
In addition, I take it that I won't have a phone number assigned until the phone line is activated?
Thanks
Message 1 of 6
(1,577 Views)
5 REPLIES 5
Re: Check on phone and broadband order placed on 22nd November
22-12-2010 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi jyw104,
Yes to both your questions - it would indeed have been installed by BT Openreach, and you won't have a phone number until the line is activated.
Hope that helps,
Yes to both your questions - it would indeed have been installed by BT Openreach, and you won't have a phone number until the line is activated.
Hope that helps,
Message 2 of 6
(466 Views)
Re: Check on phone and broadband order placed on 22nd November
22-12-2010 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Matt - I take it that there's quite a backlog of pending line activations due to the poor weather?
Message 3 of 6
(466 Views)
Re: Check on phone and broadband order placed on 22nd November
22-12-2010 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately so, as per the service status post at http://status.plus.net - that's due an update today, I think there's less of a backlog on provisioning at the moment than there was but it's still running behind I'm afraid.
Message 4 of 6
(466 Views)
Re: Check on phone and broadband order placed on 22nd November
26-12-2010 12:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ha who knows what phone number you will get! For personal reasons when the phone order I have just placed gets switched on Plus net promised me a new number and for this there was no charge..now because they have activated the line and incorrectly chosen to use the number the line had 2 years ago apparently now I have to pay £38 to change the number!! Why this has suddenly become my problem and my bill I don't know but they had better sort it soon - I have been 2.5 years without phone and braodband and if they don't play ball will revert to that, not being conned by shoddy service and false contracts.
Hope they sort your line out soon - JD
Hope they sort your line out soon - JD
Message 5 of 6
(466 Views)
Re: Check on phone and broadband order placed on 22nd November
27-12-2010 4:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi jammyd,
Your ticket has been updated with a resolution to your issue.
Jojo
Your ticket has been updated with a resolution to your issue.
Jojo
Message 6 of 6
(466 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Check on phone and broadband order placed on 2...