Charges for home alarm notifications
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Charges for home alarm notifications
05-10-2018 9:40 AM
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Hi, Since I have taken on the Plus net home phone service I have been getting charged for receiving a text to my mobile phone from my Texecom home alarm. I did not have this issue when I was with Sky. I am charged 37p for a mobile call every time my alarm alerts me that it is active and working! I cannot work out how to stop these alerts on my alarm system and I am getting no where with Plus net. Has anyone else had this issue and if so how did you resolve it? Any help would be much appreciated.
Re: Charges for home alarm notifications
05-10-2018 10:30 AM
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Have googled this, don`t know if it may help
Re: Charges for home alarm notifications
05-10-2018 10:57 AM
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Thank you for the info. I have a different alarm system, the Premier 24, so the procedure in the video clip does not relate to my system. I have looked long and hard on the internet and cannot find anything! Thanks again.
Re: Charges for home alarm notifications
05-10-2018 11:49 AM - edited 05-10-2018 12:03 PM
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Heres the Instruction manual for the alarm
http://www.moretonalarms.com/pdf_engineer_manuals/Premier24.pdf
From Page 60 looks like altering the phone numbers etc
or ask Texecom direct
techsupport@texe.com
phone
- Telephone: +44 (0) 1706 212 524
- or skype Texecom_technical_support
https://www.texe.com/uk/support.php
or
If you dont wish the cost of your service engineer then there is
Texecom on line help services to buy, from £19 if you search on line
one being
https://smartsecurity.store/products/texecom-technical-support-helpline
Re: Charges for home alarm notifications
05-10-2018 7:28 PM
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Hi BenGilbert
I suggest you change the way your alarm alerts you when there is break in/fault
Using your landline its very easy to disconnect the line cutting the incoming cable on the outside of the property or the feed to the pole or lifting the pit cover and cutting the main cable
After the landline is cut the outside box is foamed to stop the sounder
The best thing is a cellular/mobile connection which is more difficult to disconnect this is the way high security systems are now connected
Brian A
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