I just checked my bill for this month after noticing it was much higher than usual and it seems I have been charged for line rental this month despite line rental saver being active (it was renewed earlier this year - 19/5/2017).
Bills prior to this month are correct so the timing is a bit strange - can you look into this please and refund the incorrect charge.
Fixed! Go to the fix.
It looks like something's happened to your line rental saver. I've re-applied that for you now and I've arranged for us to send you a refund of the line rental from this invoice once it fully clears by your direct debit.
Sorry for the inconvenience caused.
| Anoush Mortazavi|
Plusnet Help Team