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Charged for line rental despite line rental saver being active

FIXED
hex
Grafter
Posts: 103
Thanks: 3
Registered: ‎06-02-2013

Charged for line rental despite line rental saver being active

Hi,

I just checked my bill for this month after noticing it was much higher than usual and it seems I have been charged for line rental this month despite line rental saver being active (it was renewed earlier this year - 19/5/2017).   

Bills prior to this month are correct so the timing is a bit strange - can you look into this please and refund the incorrect charge.

Thanks.

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,259
Thanks: 2,942
Fixes: 465
Registered: ‎21-04-2017

Re: Charged for line rental despite line rental saver being active

Fix

Hello there.

 

It looks like something's happened to your line rental saver. Sad I've re-applied that for you now and I've arranged for us to send you a refund of the line rental from this invoice once it fully clears by your direct debit.

 

Sorry for the inconvenience caused.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hex
Grafter
Posts: 103
Thanks: 3
Registered: ‎06-02-2013

Re: Charged for line rental despite line rental saver being active

Thanks for the assistance. Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 9,259
Thanks: 2,942
Fixes: 465
Registered: ‎21-04-2017

Re: Charged for line rental despite line rental saver being active

No problems at all, let us know if you have any issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team