Charged for line rental despite line rental saver being active

[#1]

Hi,

I just checked my bill for this month after noticing it was much higher than usual and it seems I have been charged for line rental this month despite line rental saver being active (it was renewed earlier this year - 19/5/2017).   

Bills prior to this month are correct so the timing is a bit strange - can you look into this please and refund the incorrect charge.

Thanks.

[#2 · Accepted solution]

Hello there.

It looks like something's happened to your line rental saver. I've re-applied that for you now and I've arranged for us to send you a refund of the line rental from this invoice once it fully clears by your direct debit.

Sorry for the inconvenience caused.

Anoush

[#3]

Thanks for the assistance.

[#4]

No problems at all, let us know if you have any issues.