Charged for calls while on holiday
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Charged for calls while on holiday
on 12-10-2017 5:53 PM - last edited on 12-10-2017 6:09 PM by Mav
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Oh dear I have been a customer for many years and only having my first real problem. To say it is a nightmare to get help is an understatement. I tried the phone and was advised 30 minute - now that is just not acceptable. Then I tried the online chat and was advised I was no 13 in the queue (how long that would take no idea). I then started searching for an email address to drop my problem to. I have wasted time on this when a simple statement such as 'There is no email help with Plusnet' could have stopped me in my tracks. I can then decide whether I can to stay with a supplier that does not value me or just cancel my direct debit and wait for someone to make contact with me.
I see there is some help offered on the forum and this is now my last opportunity to try and solve the problem.
I was on holiday from 26 September and note there is calls made from our phone when no one is here. Costly calls to an 0333... number Would appreciate your help with the calls made 26 September until 5 October when we returned.
Fingers crossed
Moderator's note by Mike (Mav): Changed thread title after split from another thread to reflect issue.
Re: Charged for calls while on holiday
12-10-2017 6:10 PM
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Moderator's note:
I have split this post to its own thread and changed the title for better visibility.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Charged for calls while on holiday
13-10-2017 8:40 AM
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0333 numbers cost the same as any other 03 (or 01 / 02) number made outside of your call plan.
Have you identified the called number?
You should check that your line is correctly connected (crossed lines are not unheard of) by dialling 17070 to confirm that the number is correct and also ring your own number from a mobile to,check that your phone rings.
If there are any issues, you need to raise a phone fault report and be pataient about it.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Charged for calls while on holiday
13-10-2017 12:42 PM
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Did you leave your keys with anybody ? If so, have you asked them whether they used the phone? A lot of people have inclusive calls and might assume that you had the same -so calls would be "free"
Re: Charged for calls while on holiday
14-10-2017 1:35 PM
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