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Charged for 0845 numbers on Anytime package

Faizan786
Aspiring Pro
Posts: 225
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Charged for 0845 numbers on Anytime package

I have just just checked by chance and saw I have been charged for 0845 number, I have never been charged for 0845 numbers before.
I use international call cards and use 0845 link for many years now, but I have been charged the last 5 times.
Can someone clarify why this has happened? Have the package's been changed?
Thanks in advance
2 REPLIES 2
PeeGee
Pro
Posts: 1,216
Thanks: 84
Fixes: 3
Registered: ‎05-04-2009

Re: Charged for 0845 numbers on Anytime package

First check, how long were the calls - you will get charged for any time exceeding the one hour limit?
Phil
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Charged for 0845 numbers on Anytime package

Hi there,
Some 0845 numbers have always been chargeable, indirect access numbers, dial-up etc, this is called out on the tariff pages here too: https://www.plus.net/home-broadband/tariffs/anytime/
Non-geographical numbers (0845 & 0870) Inclusive at all times
(Calling cards, indirect access and dial-up Internet numbers are excluded)
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.