cancel
Showing results for 
Search instead for 
Did you mean: 

Charge for extra time, over the free 1 hour

FIXED
harrym1byt
Rising Star
Posts: 288
Thanks: 42
Registered: ‎15-10-2016

Charge for extra time, over the free 1 hour

Am I right in assuming that if a call is made which lasts over the free 1 hour of my package, say 1 hour and 5 minutes - that I would be charged for the entire length of the call, the full 65 minutes?

5 REPLIES 5
Mav
Moderator
Moderator
Posts: 22,371
Thanks: 4,725
Fixes: 514
Registered: ‎06-04-2007

Re: Charge for extra time, over the free 1 hour

Fix

As far as I'm aware you are only charged for that part of the call after the first 60 minutes.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Charge for extra time, over the free 1 hour

Mav is correct.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
harrym1byt
Rising Star
Posts: 288
Thanks: 42
Registered: ‎15-10-2016

Re: Charge for extra time, over the free 1 hour

Thanks, I am well out of touch with call costs, having been on inclusive packages for many years. I was charged 65p for 65 minutes total local call time, so it seemed a very reasonable 1p per minute. If only the extra 5 minutes was chargeable, that makes it 13p per minute. 

Not complaining, just curious.

azc
Rising Star
Posts: 71
Thanks: 18
Fixes: 1
Registered: ‎16-10-2015

Re: Charge for extra time, over the free 1 hour

If you want to check on any prices, click on Legal at the bottom of all PlusNet webpages, then Price Guides, and PlusNet residential call tariff guide. Standard call rates for UK and service numbers shows 12.54p/min or 14.65p/min to mobiles.

CJT-80
Aspiring Pro
Posts: 121
Thanks: 36
Fixes: 4
Registered: ‎14-11-2017

Re: Charge for extra time, over the free 1 hour


@harrym1byt wrote:

Thanks, I am well out of touch with call costs, having been on inclusive packages for many years. I was charged 65p for 65 minutes total local call time, so it seemed a very reasonable 1p per minute. If only the extra 5 minutes was chargeable, that makes it 13p per minute. 

Not complaining, just curious.


12.54p per minute rounded up.. would be exactly 13 p a minute.. 

 

Shocked

Kind Regards,

CJT