Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Charge for a call that wasn't answered
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Charge for a call that wasn't answered
Charge for a call that wasn't answered
11-07-2010 12:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On July 7th I made a call to my friend in Cuba. I only let the phone ring for around 10 seconds and the call was not answered and yet I was charged £1.43 just for ringing. Surely this cannot be correct?
Obviously had the phone been answered I would have expected to be charged, but not just for letting it ring, with no answer.
Obviously had the phone been answered I would have expected to be charged, but not just for letting it ring, with no answer.
Message 1 of 3
(977 Views)
2 REPLIES 2
Re: Charge for a call that wasn't answered
12-07-2010 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is shown as a 25 second call to a mobile number so it looks like there may have been a problem in connection that caused you to get the ringing tone. I've added a discount for the price of the call to your account to write it off this time.
Message 2 of 3
(353 Views)
Re: Charge for a call that wasn't answered
12-07-2010 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks Ben. I honestly don't know what happened because the phone rang, and then I just cancelled the call before anyone answered.
Message 3 of 3
(353 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Charge for a call that wasn't answered