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Changing call plan

rebob307
Dabbler
Posts: 12
Thanks: 1
Registered: 15-06-2015

Changing call plan

Hi
I am new to plusnet and realised after placing my new account order that I needed to include anytime calls.  On the original order I only added evenings.  I have followed the links to add new call plan and to add anytime calls it is increasing my monthly charge by £18.95! Surely this is not right.  Anyone know whats upHuh?
TIA
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Changing call plan

At a guess it sounds as though the new price quoted doesn't include your present discounts which will, of course, continue
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Changing call plan

Jim's right, you can take £7.49 off of that bill. Apologies that it doesn't show the discounts.
Feel free to change to anytime, and you have my back if anything goes wrong.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
rebob307
Dabbler
Posts: 12
Thanks: 1
Registered: 15-06-2015

Re: Changing call plan

Only £7.49 off? It's adding line rental that is not on current deal price box. I joined following a money saving expert link and paid so much upfront
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Changing call plan

Ah, my mistake. Apologies for that. The line rental (£15.95) will also be removed come your billing date.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: Changing call plan

Go with the flow, these guys are very good at sorting any issues you may have with billing once you swap product/package.  It just takes time for their systems to talk to each other but it will all be good in the ed.
rebob307
Dabbler
Posts: 12
Thanks: 1
Registered: 15-06-2015

Re: Changing call plan

Thanks for the replies