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Changing call plan
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Changing call plan
15-06-2015 6:22 PM
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Hi
I am new to plusnet and realised after placing my new account order that I needed to include anytime calls. On the original order I only added evenings. I have followed the links to add new call plan and to add anytime calls it is increasing my monthly charge by £18.95! Surely this is not right. Anyone know whats up????
TIA
I am new to plusnet and realised after placing my new account order that I needed to include anytime calls. On the original order I only added evenings. I have followed the links to add new call plan and to add anytime calls it is increasing my monthly charge by £18.95! Surely this is not right. Anyone know whats up????
TIA
Message 1 of 7
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Re: Changing call plan
15-06-2015 6:25 PM
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At a guess it sounds as though the new price quoted doesn't include your present discounts which will, of course, continue
Message 2 of 7
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Re: Changing call plan
16-06-2015 10:30 AM
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Jim's right, you can take £7.49 off of that bill. Apologies that it doesn't show the discounts.
Feel free to change to anytime, and you have my back if anything goes wrong.
Matty
Feel free to change to anytime, and you have my back if anything goes wrong.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 3 of 7
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Re: Changing call plan
16-06-2015 12:24 PM
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Only £7.49 off? It's adding line rental that is not on current deal price box. I joined following a money saving expert link and paid so much upfront
Message 4 of 7
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Re: Changing call plan
16-06-2015 1:00 PM
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Ah, my mistake. Apologies for that. The line rental (£15.95) will also be removed come your billing date.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 5 of 7
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Re: Changing call plan
17-06-2015 1:50 PM
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Go with the flow, these guys are very good at sorting any issues you may have with billing once you swap product/package. It just takes time for their systems to talk to each other but it will all be good in the ed.
Message 6 of 7
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Re: Changing call plan
23-06-2015 9:10 AM
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Thanks for the replies
Message 7 of 7
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