Change over date
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- Re: Change over date
Change over date
25-03-2008 9:57 AM
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Re: Change over date
25-03-2008 10:08 AM
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It looks like we've encountered problems placing your order automatically, as such I've requested that our Provisioning team place this manually for you.
Please accept our apologies for the delay.
Re: Change over date
25-03-2008 10:26 AM
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Thanks for your help Mand
PS. Just has a service staus email - Looks like the whole ordering system is in a right old mess!
Re: Change over date
25-03-2008 10:46 AM
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On the 14th we resubmitted the order using the automated systems, however checking this manually this morning this failed.
I agree that it should have been picked up before now, and will address that internally.
Regarding the ordering system, we have a backlog at the moment, which we are working to address and should have sorted by the end of this week.
Re: Change over date
25-03-2008 1:30 PM
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Another point, which I believe has been raised before, is why in every email communication from PlusNet do I receive 2 emails - one to postmaster@ with a copy to my default email address. How can this be sorted so i only receive 1 email?
Re: Change over date
25-03-2008 1:51 PM
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Quote from: coastergrotto Another point, which I believe has been raised before, is why in every email communication from PlusNet do I receive 2 emails - one to postmaster@ with a copy to my default email address. How can this be sorted so i only receive 1 email?
You can either blackhole all your postmaster mail or change your contact address to postmaster@ instead of your default address.
Re: Change over date
25-03-2008 2:02 PM
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Re: Change over date
25-03-2008 2:20 PM
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Re: Change over date
26-03-2008 4:02 PM
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I told them I was more than happy with Plusnet as my ISP and that I had signed up to switch my phone calls and rental over to PlusNet also.
An hour or so later a similar call from BT (to whom I currently pay the phone rental) suggesting I switched my calls back to them for free evening and weekend calls.
I told them I was more than happy with Plusnet as my ISP and that I had signed up to switch my phone calls and rental over to Plusnet also.
It did seem somewhat suspicious to me that both companies rang me on the very day I had requested the switch.
Re: Change over date
26-03-2008 5:07 PM
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Re: Change over date
27-03-2008 12:01 PM
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Now, PlusNet gave a date of 27th, ie today, for the change over, as did Tesco, with BT giving the 26th as their date. Haven't had any notification yet today to say we're with PlusNet Home Phone but it's all working as normal for making calls, so I'll see what's happening when I get home from work this evening. As there was a notice saying BT are behind schedule in general for Home Phone stuff, I wonder if that's why we've not heard anything yet!
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Change over date
27-03-2008 12:44 PM
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However, you can check to see if you've moved by dialling 150. If you still get "Welcome to BT..." you've not moved. If, on the other hand, you get "Sorry, but you cannot call that number from this line....", you're now with PN.
Re: Change over date
27-03-2008 8:53 PM
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Dunno if the 150 thing would have worked before anyway, as we had our calls with Tesco. Unless it overrides that like 1571, 1471 and 'dial 3 to return the call' on 1471 (which my husband inadvertently used a couple of times, adding a few pence to the BT rental bill).
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Change over date
27-03-2008 9:56 PM
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Did you know that if you dial 1471 then press 3 it's free on PlusNet (i.e. there is no charge for the service, despite what the message says)? So your husband can dial 3 till his heart's content!! See here under 1471 call return.
Re: Change over date
27-03-2008 10:22 PM
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Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
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