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Change of home phone plan not showing up

FIXED
daveofthedead
Newbie
Posts: 3
Registered: ‎18-11-2022

Change of home phone plan not showing up

I subscribed to the "Unlimited UK & Mobile Calls" plan nearly a month ago and got a confirmation saying "Your new package will be active on: 28th October 2022."

 

However, it's not showing up in my account and there is an error message. Quote:

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."

 
I've tried calling but just get stuck on hold for ages. Anything else I can try?
 
6 REPLIES 6
Townman
Superuser
Superuser
Posts: 23,794
Thanks: 10,067
Fixes: 172
Registered: ‎22-08-2007

Re: Change of home phone plan not showing up

Lines are busy at the moment ... staff are in here intermittently and should pick up your request here directly.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

daveofthedead
Newbie
Posts: 3
Registered: ‎18-11-2022

Re: Change of home phone plan not showing up

OK, thanks.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,718
Thanks: 663
Fixes: 113
Registered: ‎27-11-2020

Re: Change of home phone plan not showing up

I'm here to the rescue @daveofthedead I have added a ticket on https://www.plus.net/wizard/?p=view_question&id=229320932 to discuss this. Let me know if you can view it.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
daveofthedead
Newbie
Posts: 3
Registered: ‎18-11-2022

Re: Change of home phone plan not showing up

Hi Will,

 

Thanks, I can see the ticket. Thanks for the update.

 

Dave

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,718
Thanks: 663
Fixes: 113
Registered: ‎27-11-2020

Re: Change of home phone plan not showing up

Glad you can Smiley get back to me if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,718
Thanks: 663
Fixes: 113
Registered: ‎27-11-2020

Re: Change of home phone plan not showing up

Fix

This should be sorted now @daveofthedead Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team