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Change Of Calls Package

thedouth
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-09-2022

Change Of Calls Package

On the 27th January I made an order to change my call package to anytime calls. I had an email confirming receipt of the package and that it will be complete on January 30th . If I go on to my account it still says in progress. If anyone from plusnet reads this can they please look in to this for me and get back to me

5 REPLIES 5
jab1
Legend
Posts: 16,668
Thanks: 5,259
Fixes: 246
Registered: ‎24-02-2012

Re: Change Of Calls Package

@thedouth When is your next invoice due? This sort of change takes effect from the start of the next charging period.

John
thedouth
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-09-2022

Re: Change Of Calls Package

The next bill is 21st February, so do you think its best to wait until then . Not make any daytime calls until then ?

jab1
Legend
Posts: 16,668
Thanks: 5,259
Fixes: 246
Registered: ‎24-02-2012

Re: Change Of Calls Package

Correct - your new package will kick in on the 22nd.

John
thedouth
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-09-2022

Re: Change Of Calls Package

Thank you for getting back to me

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Change Of Calls Package

I can try to put the change through instantly for you.

Would you be able to drop me a reply onto the ticket which I've created here?

I'll then pick it up for you. I'm in the office until 5pm today and 9am to 5pm tomorrow.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet