[-Censored-] company
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[-Censored-] company
07-08-2021 12:26 AM
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Re: [-Censored-] company
07-08-2021 6:01 AM
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Moderators Note
This topic has been moved from Chat to Home Phone
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If it fixed it click 'This fixed my problem'
Re: [-Censored-] company
07-08-2021 6:03 AM
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You can do some initial checks and raise a fault from your mobile at https://faults.plus.net
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Re: [-Censored-] company
07-08-2021 3:05 PM
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Hi @Patricia6, thanks for getting in touch and I'm sorry to hear you've had connection issues as of recent. I can confirm when testing your connection and line from this side that we're detecting an underlying line fault that would explain the connection issues you've been having.
I have raised the external fault up with our suppliers who have given us the estimated response time of 11/08/21 by 23:59. Keeping in mind, this is the very latest a engineer would be out to investigate the issue and it could be resolved sooner.
I've raised a fault ticket on your account and placed it on hold until the morning of 12/08/21 so our faults team can check to see if your issue has been resolved however if you are still seeing issues by Thursday morning and haven't heard from our faults team feel free to drop us a message on here and we'll happily chase this up for you.
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