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Cant make or recieve calls

Simonrrt
Browser
Posts: 1
Registered: ‎11-11-2020

Cant make or recieve calls

The phone went dead about an hour ago. I can't make or receive calls...Have been trying for the best part of an hour to get through to your customer service line on my mobile.I have tried unplugging the phone and waiting a few minutes and plugging back in. No help. removed the filter and plugged a different phone in, still not working.  Logged on to Plusnet website and you did a test on the line and have confirmed that there is a fault and told me to ring you but I can not get an answer, just put on hold.

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Cant make or recieve calls

Thanks for your post @Simonrrt

I can see you managed to get through to our support team who reported this to our suppliers but our tests aren't showing any further issues now.

Can you confirm if the fault is still ongoing?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team