Cancelling evening and weekend calls has just cancelled my broadband deal
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Cancelling evening and weekend calls has just ...
Cancelling evening and weekend calls has just cancelled my broadband deal
23-10-2020 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I no longer need the evening and weekend calls add-on and so cancelled it from my account. It now seems that my discounted broadband deal has been taken away and I'm now paying more for not having evening and weekend calls than I was when I had them!
Surely, removing an add-on can't reset the broadband contract? And surely I should still be getting the discounted broadband that I had originally agreed to?
I wanted to speak with someone on the phone but 25 minutes wait was my limit.
Unhappy!!!
Re: Cancelling evening and weekend calls has just cancelled my broadband deal
23-10-2020 7:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@isarge I did the same recently and the member centre appeared to remove the discount from my broadband contract. I think it is just a quirk of the system because my next bill was correct with the phone package removed. So just check your next bill and see how it goes. If it's wrong then you need to query it with Plusnet.
Re: Cancelling evening and weekend calls has just cancelled my broadband deal
23-10-2020 7:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There is an issue with Plusnet's online product change bot. It does not recognise existing discounted prices and thus displays prices based on the standard prices of broadband etc. This issue has been reported repeatedly to Plusnet who have done nothing to correct the problem.
However your existing discounts should be unaffected and you will not pay more for your broadband having deleted your call plan.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Cancelling evening and weekend calls has just ...