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Cancelling call plan

gissmo46
Dabbler
Posts: 19
Registered: ‎09-05-2014

Cancelling call plan

If I can set up upgrading my phone package to anytime why can't I cancel  anytime and revert to original plan on line.
8 REPLIES 8
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 63
Registered: ‎15-06-2007

Re: Cancelling call plan

you can
just go through the product change route although I think it only allows one change per billing month
ReedRichards
Community Veteran
Posts: 4,927
Thanks: 144
Fixes: 25
Registered: ‎14-07-2009

Re: Cancelling call plan

Quote from: Oldjim
I think it only allows one change per billing month

Yes, once you have a change pending (to take effect at the start of your next billing month) you cannot set-up any more changes online (or change your mind) until that first change takes effect.
LukeS
Grafter
Posts: 203
Registered: ‎09-05-2014

Re: Cancelling call plan

Hi ReedRichards,
I'm happy to look into this for you. Could you send me a PM with exactly what you're trying to do and I should be able to help.
ReedRichards
Community Veteran
Posts: 4,927
Thanks: 144
Fixes: 25
Registered: ‎14-07-2009

Re: Cancelling call plan

Not me, Luke, gissmo46 is the OP.
I had a related problem a few weeks ago but Adam fixed it for me.
LukeS
Grafter
Posts: 203
Registered: ‎09-05-2014

Re: Cancelling call plan

You're quite right. gissmo46, please feel free to PM me. Smiley
gissmo46
Dabbler
Posts: 19
Registered: ‎09-05-2014

Re: Cancelling call plan

I am trying to cancel the anytime call plan and revert back to weekend only plan.  In the last month the phone has been off about 10 days in all, line to unreliable.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Cancelling call plan

I've requested that, it'll change on your next billing date.
gissmo46
Dabbler
Posts: 19
Registered: ‎09-05-2014

Re: Cancelling call plan

javascript:void(0);  thank you very much for your help