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Cancelling an engineer - 30 min wait

Posts: 1
Registered: ‎12-09-2018

Cancelling an engineer - 30 min wait

I need to cancel a BT engineer as nobody can be home but it is a 30 min plus wait on the phones and no one available on live chat.  Is there another way?

I think perhaps Plusnet should stop advertising - they clearly have too many customers and not enough staff  - I waited 30 mins when I called last time.

Community Gaffer
Community Gaffer
Posts: 26,536
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Cancelling an engineer - 30 min wait

Hi there.

Sorry about the wait times to get through to us.

If you can reply to this ticket with confirmation that you want to cancel the engineer visit giving us a nudge over here once you've done so we'll be happy to cancel it for you

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi