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Cancel BT engineer appointment

GaryH1981
Newbie
Posts: 2
Registered: ‎24-01-2020

Cancel BT engineer appointment

Hi

I'm a new customer to Plusnet. Yesterday my service went live, I set up the new router but was initially unable to connect. Phoned tech support, was asked to unscrew the faceplate and plug my router in via an ADSL filter into the test port. Some tests were run but could not be resolved at that time. A BT engineer was booked for Monday morning 27th January. I have since got my broadband working and no longer require an engineer to come out. Online chat facility is currently offline and the call queue is too long to hold as I'm in work.

 

Can a member of staff please cancel this appointment for me?

 

Thanks

 

Gary

3 REPLIES 3
GaryH1981
Newbie
Posts: 2
Registered: ‎24-01-2020

Re: Cancel BT engineer appointment

This has now been resolved. Please delete thread

Gel
Aspiring Champion
Posts: 2,150
Thanks: 255
Fixes: 26
Registered: ‎02-08-2007

Re: Cancel BT engineer appointment

BrightonRock
Pro
Posts: 463
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: Cancel BT engineer appointment

@GaryH1981 

 

You couldn't get through on chat becuse the service has been suspended!