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Can't use BT 151 to interrogate calls on BT Graphite phone

melfishdes
Interested
Posts: 1
Registered: ‎20-09-2016

Can't use BT 151 to interrogate calls on BT Graphite phone

 
3 REPLIES 3
longedge
Aspiring Pro
Posts: 400
Thanks: 55
Fixes: 4
Registered: ‎27-01-2008

Re: Can't use BT 151 to interrogate calls on BT Graphite phone

Isn't that a BT facility? Not extended to PlusNet lines.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
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Registered: ‎25-03-2015

Re: Can't use BT 151 to interrogate calls on BT Graphite phone

Welcome to the community forums @melfishdes

 

Although admittedly I'm not 100% sure what you're referring to. If it's a feature built in to the handset, does it require caller display to function?

 

You don't appear to have caller display on your account, however if this is something you'd want to add, you can do so here: https://www.plus.net/plustalk/index.php?page=wlr_add_call_features

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
longedge
Aspiring Pro
Posts: 400
Thanks: 55
Fixes: 4
Registered: ‎27-01-2008

Re: Can't use BT 151 to interrogate calls on BT Graphite phone

You can dial 0800 800 151 from a PlusNet line and that will get you through to the BT help system if you are ringing about another line which is with BT but this is no good to you if it's a PlusNet line you need help with.

1471 gives you the last number dialled and if it's enabled on your account 1571 will get you the answering service.

17070 will get you the BT line test facility to identify the number, quiet line test etc.