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Can’t switch phone number

Randallpete
Interested
Posts: 1
Registered: ‎05-03-2020

Can’t switch phone number

I’ve just been told that I can’t have my old phone number, even though I was previously wth Plusnet and my circumstances match all of the criteria for me to keep my old number, that I have had for 20 yrs. Any help would be great!
1 REPLY 1
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,618
Thanks: 321
Fixes: 73
Registered: ‎22-01-2018

Re: Can’t switch phone number

Hello @Randallpete,

 

Thanks for getting in touch and I am sorry to hear this has happened.

 

I would be happy to look into this for you, please can you send me a private message with your account username and I will get back to you once I have reviewed the account.

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team