cancel
Showing results for 
Search instead for 
Did you mean: 

Can't keep phone number!!!!

AlexSa85
Newbie
Posts: 1
Registered: ‎16-03-2019

Can't keep phone number!!!!

I want to switch to Plusnet fibre but I was told by customer services that I could not keep my number... I have researched this and OfCom clearly states that landline number portability is available unless the customer is not moving house to a different area... well this is not the case it's a straight foward switch of contract to a different company...
What is the problem with plusnet and not allowing new customers to keep their numbers, there is plenty of people complaints about the same! If I can't keep my number I won't be joining plusnet!
2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 1,047
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Can't keep phone number!!!!

Hi @AlexSa85 I am sorry to hear this.

 

Could you please send me a PM containing your full address including the postcode and your landline number so we can double check this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
ThePillenwerfer
Grafter
Posts: 46
Thanks: 23
Fixes: 1
Registered: ‎09-01-2018

Re: Can't keep phone number!!!!

I had the same thing, though didn't regard it as a problem as I'd no attachment for the old one.  It did come as a surprise though.