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Can't have phone and internet at the same time...............

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Newbie
Posts: 2
Registered: ‎08-09-2017

Can't have phone and internet at the same time...............

Have a box on the wall with two of the rectangular phone imputs, which I thought would be one for the Internet, one for the phone. Only one of them works. So I plug the router into the one that works and the phone into the slot on the filter, that says phone. Phone doesn't work. Only way to get the phone to work, is to plug it directly into the wall, which means I can't use the internet. Help please

8 REPLIES 8
Superuser
Superuser
Posts: 8,790
Thanks: 2,073
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Registered: ‎30-07-2007

Re: Can't have phone and internet at the same time...............

Sounds like the filter may be faulty , have you tried another one ?

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Seasoned Hero
Posts: 5,354
Thanks: 2,364
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Registered: ‎30-06-2016

Re: Can't have phone and internet at the same time...............

So why can't you plug your phone into the phone socket and the modem/router into the internet one on the master box? You do not use a separate filter in this instance as a filter is already built into the master box.

If this doesn't work you need to take the faceplate off the master socket and plug the separate filter that came with the router into the test socket and see if that works.

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Pro
Posts: 236
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Registered: ‎24-11-2015

Re: Can't have phone and internet at the same time...............

The other possibility is that the  OP may have a two line master socket. Perhaps someone had a line for work and a line for home use in the past.

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Seasoned Hero
Posts: 5,354
Thanks: 2,364
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Registered: ‎30-06-2016

Re: Can't have phone and internet at the same time...............


@mikelahey wrote:

The other possibility is that the  OP may have a two line master socket. Perhaps someone had a line for work and a line for home use in the past.


True, I didn't think of that.

@ajmurphy1986 Have you tried another filter? Are the two sockets on the faceplate identical, that is, will the telephone plug into either but only one of them works? Is the faceplate all one piece or is it split with a removable section either clipped or held on with two screws? Can you post a photo of it?

 

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All Star
Posts: 1,315
Thanks: 313
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Registered: ‎28-02-2017

Re: Can't have phone and internet at the same time...............

What type of Master Socket do you have - see the following

http://bt.custhelp.com/app/answers/detail/a_id/40812/~/what-type-of-master-socket-have-i-got%3F

 

Brian

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Newbie
Posts: 2
Registered: ‎08-09-2017

Re: Can't have phone and internet at the same time...............

A mix of the two.........The first one but with two of those slots. Not two different slots like the second one. Only one of the slots works, for internet or phone

 

Its a brand new filter that plus net sent out, shouldn't be faulty should it?

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Seasoned Hero
Posts: 5,354
Thanks: 2,364
Fixes: 159
Registered: ‎30-06-2016

Re: Can't have phone and internet at the same time...............

It shouldn't be, but it could be. Do you only get one supplied these days?

Another thought, do you have a different phone you could try?

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Plusnet Help Team
Plusnet Help Team
Posts: 17,720
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Registered: ‎21-04-2017

Re: Can't have phone and internet at the same time...............

Would it be possible to post up a photo of the socket?

We can then advise further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team