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Can't get caller display.

AB67
Newbie
Posts: 3
Registered: ‎16-11-2018

Can't get caller display.

Hi, we've recently switched and now don't have caller display anymore, tried the *#234# and it says no service available.Please help.

6 REPLIES 6
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Can't get caller display.

Hi @AB67,

 

Thanks for your post and welcome to our Community Forums.

 

On checking the account I was able to see that the Caller Display add on was not activated on the account.

 

I've added it to the account for you now and you should notice it's active within the next 24 hours, although it's usually more or less straight away.

 

Please let us know if you need anything else at all.

AB67
Newbie
Posts: 3
Registered: ‎16-11-2018

Re: Can't get caller display.

I still haven't got this service, please put on soon, having to answer all the junk calls.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,571
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Can't get caller display.

Hi @AB67, it looks like the order that @OskarPapa placed was rejected, I've tried again to re-add this for you and will monitor its' completion.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,571
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Can't get caller display.

Hi @AB67, just checked and the order is complete, can you check if it' working when you get chance and let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
AB67
Newbie
Posts: 3
Registered: ‎16-11-2018

Re: Can't get caller display.

Thank you, it's now installed

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Can't get caller display.

Thanks for letting us know @AB67

 

Please don't hesitate to get back in touch if you ever need more help. 

 

All the best, 

MoR