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Can't download phone log in CSV format

FIXED
peter6000
Grafter
Posts: 34
Thanks: 4
Fixes: 2
Registered: ‎07-06-2014

Can't download phone log in CSV format

Hi,

Last month (early September), the "new" billing system was in place and the CSV format had changed and had teething problems. This month (which is delayed, so it's like a month and a half since last billing), I try to download the CSV phone log and I get no data... just the column headings.

This is not very good. This is a very simple task. Why are you failing?

Peter.

3 REPLIES 3
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Can't download phone log in CSV format

Hi @peter6000

 

Sorry to hear that you are having issues. I will pass this on to our back end team for you.

peter6000
Grafter
Posts: 34
Thanks: 4
Fixes: 2
Registered: ‎07-06-2014

Re: Can't download phone log in CSV format

Fix

UPDATE: Apologies!! I was looking in the *old* place where the call log was downloaded. I've found it now.

 

*serves me right for being stroppy! 😉

deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Can't download phone log in CSV format

No worries at all, glad to hear you found it in the end. If you have any further queries, please let us know.