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Can't disconnect a caller

simonwoolley
Newbie
Posts: 4
Registered: ‎01-01-2008

Can't disconnect a caller

I need your help. I have received a call via a switchboard, for some reason it failed to disconnect. Now the office has closed for the weekend. Plus Net can't help and neither can BT. I have switched off the phone and unplugged from master socket, still no good. Any advise? Simon.
2 REPLIES 2
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Can't disconnect a caller

It's the calling phone that needs to disconnect the call unfortunately - not sure why BT can't disconnect it though. It'll need to be disconnected by the switchboard operator I suspect. Is the place not manned at all over the weekend?
MisterW
Superuser
Superuser
Posts: 11,163
Thanks: 3,438
Fixes: 260
Registered: ‎30-07-2007

Re: Can't disconnect a caller

I presume you can't get a dialtone as the call is still connected.
Who do you pay  for the Phone line ? Plusnet or BT ?
Just call the supplier and report it as a fault , i.e. no dial tone. Surely they've then got to sort it out and reset the line...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.