Can't change my phone call package
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Can't change my phone call package
29-11-2017 9:00 PM
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II'm stuck on a loop when trying to change my call plan online. I recently joined - I completely underestimated our phone use - the bill is now headed for £100 per month on calls so I need to add all-inclusive uk calls. I click Product Change - go to my broadband package, click Keep this product and then don't get an option to change to a phone package.
I can never get through on the phone and I'm not getting an option for live chat as all support is busy. The new monthly billing cycle starts in 2 days.
I feel very frustrated like I've been caught out by one bad decision and now Plusnet are giving bad customer service to take advantage. I'd love to be able to cancel my contract altogether and go a different provider if this can't be sorted.
Re: Can't change my phone call package
29-11-2017 9:16 PM
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Re: Can't change my phone call package
29-11-2017 9:27 PM
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Summary of your changes
You've not requested any changes. Click 'Start again' if you want to make a change.
Prices displayed are inclusive of VAT.
Re: Can't change my phone call package
30-11-2017 1:59 PM
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Re: Can't change my phone call package
30-11-2017 6:01 PM
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I made a payment - still no option to change it. This is very frustrating.
Re: Can't change my phone call package
30-11-2017 6:27 PM
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Re: Can't change my phone call package
30-11-2017 9:39 PM
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Moderator's note:
Unhelpful post removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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