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Can't change business number to home number when we move 4 streets away?

MeepMeep
Newbie
Posts: 2
Registered: ‎15-12-2017

Can't change business number to home number when we move 4 streets away?

Plusnet business support say I can't switch my business phone number to our home number when our lease ends as they're on different exchanges.

I've checked online & I don't believe it's the case as they're so close together.

It's literally 4 streets away & the same distance between the telephone exchange.

We need to keep our landline number for the business & have an account at home and at our premises so it shouldn't be an issue.

Any advice?

Thanks.
6 REPLIES 6
Anonymous
Not applicable

Re: Can't change business number to home number when we move 4 streets away?

Hi This may help when you have entered your numbers click on the exchange and it will give the location details etc

 

Hope this helps

 

https://availability.samknows.com/broadband/exchange_search

MeepMeep
Newbie
Posts: 2
Registered: ‎15-12-2017

Re: Can't change business number to home number when we move 4 streets away?

Hi,

 

Yes that says its the same exchange also yet plusnet say otherwise.

Anonymous
Not applicable

Re: Can't change business number to home number when we move 4 streets away?


@MeepMeep wrote:

Any advice? 

 

Migrate your phone number to VoIP, then you can use the number wherever you are.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
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Registered: ‎21-04-2017

Re: Can't change business number to home number when we move 4 streets away?

Welcome to the community forums @MeepMeep

Both addresses seem to be on the same exchange so I don't see any reason why we won't be able to move your telephone number over to your new address. I can see that you've since called us and we've arranged that.

 

Apologies if you were given different advice before. Let us know how your move goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
198kHz
Seasoned Hero
Posts: 5,727
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Registered: ‎30-07-2008

Re: Can't change business number to home number when we move 4 streets away?

I trust that the business support advisor has been 'educated'. Ticked_off

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
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Registered: ‎21-04-2017

Re: Can't change business number to home number when we move 4 streets away?

As always I'm happy to pass feedback on.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet