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Can't change business number to home number when we move 4 streets away?

MeepMeep
Browser
Posts: 2
Registered: ‎15-12-2017

Can't change business number to home number when we move 4 streets away?

Plusnet business support say I can't switch my business phone number to our home number when our lease ends as they're on different exchanges.

I've checked online & I don't believe it's the case as they're so close together.

It's literally 4 streets away & the same distance between the telephone exchange.

We need to keep our landline number for the business & have an account at home and at our premises so it shouldn't be an issue.

Any advice?

Thanks.
6 REPLIES 6
Anonymous
Not applicable

Re: Can't change business number to home number when we move 4 streets away?

Hi This may help when you have entered your numbers click on the exchange and it will give the location details etc

 

Hope this helps

 

https://availability.samknows.com/broadband/exchange_search

MeepMeep
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Posts: 2
Registered: ‎15-12-2017

Re: Can't change business number to home number when we move 4 streets away?

Hi,

 

Yes that says its the same exchange also yet plusnet say otherwise.

Nibiru
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Registered: ‎11-08-2007

Re: Can't change business number to home number when we move 4 streets away?


@MeepMeep wrote:

Any advice? 

 

Migrate your phone number to VoIP, then you can use the number wherever you are.

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Gandalf
Plusnet Help Team
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Re: Can't change business number to home number when we move 4 streets away?

Welcome to the community forums @MeepMeep

Both addresses seem to be on the same exchange so I don't see any reason why we won't be able to move your telephone number over to your new address. I can see that you've since called us and we've arranged that.

 

Apologies if you were given different advice before. Let us know how your move goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Re: Can't change business number to home number when we move 4 streets away?

I trust that the business support advisor has been 'educated'. Ticked_off

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Gandalf
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Registered: ‎21-04-2017

Re: Can't change business number to home number when we move 4 streets away?

As always I'm happy to pass feedback on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team