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Can dial out on home phone but cannot receive calls

FIXED
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Hooked
Posts: 5
Fixes: 1
Registered: ‎18-08-2018

Can dial out on home phone but cannot receive calls

Can't receive incoming calls. Sometime rings once then just cuts off. I have removed all cables and used a corded phone into the master socket still not working. Done the phone problems page and done a phone line test. That just comes up with "Opps there is a problem" Tried phoning but 60 minuetes wait, chat not working.

5 REPLIES 5
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Aspiring Hero
Posts: 2,847
Thanks: 848
Fixes: 82
Registered: ‎21-09-2009

Re: Can dial out on home phone but cannot receive calls

@jtr

While you wait for a staff member to pop by, you can do a quick check to see if the phone test did raise a fault (It sometimes says it has failed but does raise a fault report)

Log on to https://www.plus.net/wizard/?p=search and it will show any open tickets. If the phone tester managed to log a fault, the resulting ticket will show as open here.

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Hooked
Posts: 5
Fixes: 1
Registered: ‎18-08-2018

Re: Can dial out on home phone but cannot receive calls

No fault logged.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,183
Thanks: 135
Fixes: 53
Registered: ‎26-03-2018

Re: Can dial out on home phone but cannot receive calls

Hi @jtr,

I'm sorry to hear that you're experiencing this issue. I've taken a look into your account today and I can see that you have since spoken to our Support Team regarding this and a fault ticket has been raised here.

If you have any further queries or issues that you would like to raise please let us know and we'll be happy to assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Highlighted
Hooked
Posts: 5
Fixes: 1
Registered: ‎18-08-2018

Re: Can dial out on home phone but cannot receive calls

Fix

Fault found in outside cable coming through the wall into lounge.

All working ok now.

 

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Plusnet Help Team
Plusnet Help Team
Posts: 7,903
Thanks: 883
Fixes: 381
Registered: ‎01-01-2012

Re: Can dial out on home phone but cannot receive calls

Glad to hear it!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team