cancel
Showing results for 
Search instead for 
Did you mean: 

Calls to the Customer Option team

davidj66
Aspiring Pro
Posts: 715
Thanks: 49
Fixes: 4
Registered: ‎04-09-2008

Calls to the Customer Option team

Recently phoned COT to discuss (and get) a very good retention deal Smiley HOWEVER, I've just noticed a cost for the call on my latest phone bill -but shouldn't all calls to PN be free as a PN phone customer Huh
3 REPLIES 3
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Calls to the Customer Option team

Hi davidj60,
Sorry about that! I've flagged this with the Billing team and I'll refund the call charge on your account. You should receive the refund in the next 5-7 working days.
davidj66
Aspiring Pro
Posts: 715
Thanks: 49
Fixes: 4
Registered: ‎04-09-2008

Re: Calls to the Customer Option team

Thanks very much Linn Wink
Townman
Superuser
Superuser
Posts: 20,135
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Calls to the Customer Option team

Linn,
You might recall that I raised this exact same issue over a month ago - did the cots number not get added to the back end systems?.
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.