Calls to the Customer Option team

davidj66 · ‎04-09-2008

Recently phoned COT to discuss (and get) a very good retention deal

HOWEVER, I've just noticed a cost for the call on my latest phone bill -but shouldn't all calls to PN be free as a PN phone customer

LinnPlusnet · ‎03-02-2014

Hi davidj60,
Sorry about that! I've flagged this with the Billing team and I'll refund the call charge on your account. You should receive the refund in the next 5-7 working days.

davidj66 · ‎04-09-2008

Thanks very much Linn

Townman · ‎22-08-2007

Linn,
You might recall that I raised this exact same issue over a month ago - did the cots number not get added to the back end systems?.
Kevin

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