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Calls to mobiles

FIXED
raywigzell
Interested
Posts: 2
Registered: ‎14-09-2018

Calls to mobiles

My Broadband and Phone plan says it includes Unlimited UK & Mobile Calls.

Why then am I still being charged for calls to mobiles?

Unable to get through to PN on Live Chat (it's disabled) an rediculous wait times on the phone

Ray

4 REPLIES 4
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Calls to mobiles

Fix

Hello @raywigzell

 

I am sorry to hear you have been hold on for a long period of time and received an unexpected bill. I have sent you an email in regards to your query, you can also view this by Clicking Here

 

Hope this information helps - Wakas

Moderator's note by Dick (Strat): Link fixed.

raywigzell
Interested
Posts: 2
Registered: ‎14-09-2018

Re: Calls to mobiles

Hi

Thanks for reply, but the link in the message does not work

 

Ray

Mav
Moderator
Moderator
Posts: 21,647
Thanks: 4,451
Fixes: 504
Registered: ‎06-04-2007

Re: Calls to mobiles

@raywigzell

Try https://www.plus.net/wizard/?p=search (you need to be logged in to the portal) where you should see a list of open tickets.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Calls to mobiles

Hi @raywigzell

 

I'm sorry that you are having issues accessing the ticket response from my colleague.

As advised by @Mav you will need to log in to the member centre to view the ticket on your account.

 

If you are still having issues viewing this please let us know so that we can assist you further.