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Calls to 123 that are actually Openreach engineers test calls

MartinC
Hooked
Posts: 7
Registered: ‎31-07-2007

Calls to 123 that are actually Openreach engineers test calls

Can you not find a way of stopping this? After all you are owned by BT and so is Openreach.

I have two charges (7th July). One is even for zero minutes!! Could you also explain how you can be charged for a zero call.

3 REPLIES 3
198kHz
Seasoned Hero
Posts: 5,274
Thanks: 731
Fixes: 33
Registered: ‎30-07-2008

Re: Calls to 123 that are actually Openreach engineers test calls

It's a commonly recurring theme on the forum  Sad

The problem only entered public consciousness with the advent of fully itemised billing in the 80s, but it's been around for a lot longer than that, with no realistic prospect of a solution. See:

https://community.plus.net/t5/Plusnet-Feedback/Charges-to-123/td-p/1808477

To err is human; to purr, feline
ADSL2+   Billion 7800N
BT technician (Retired)
flanzm
Aspiring Pro
Posts: 160
Thanks: 67
Fixes: 10
Registered: ‎20-04-2016

Re: Calls to 123 that are actually Openreach engineers test calls

After 2025 it won't be a problem anymore.  Once we have retired the PSTN phone network and everyone moved to VoIP no Openreach engineer will be able to dial any numbers on your line by just attaching a phone.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,092
Thanks: 246
Fixes: 55
Registered: ‎01-12-2020

Re: Calls to 123 that are actually Openreach engineers test calls

Thanks for reaching out @MartinC

 

Unfortunately, there's not much we can do on our end with regards to how Openreach engineers test the line, though I agree that they ought to be more mindful that these calls do add extra charges onto your bill.

 

Anyway, I've refunded the extra amount and have sent you a confirmatory email if you'd like to have a look. Feel free to reach out if you have any further issues/ queries.

 Adam
 Plusnet Help Team - Leeds