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Calls not showing

egirl
Dabbler
Posts: 11
Registered: ‎03-02-2014

Calls not showing

HI
My phone line was moved on Monday 3/2 and the calls I've made since then are not showing in my account.
Is there a reason for this? It says they refresh every 24 hours.
thanks
4 REPLIES 4
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Calls not showing

Hi egirl,
Welcome to the forum!
Having looked into your account I am also unable to see any call data information for the past couple of days. Normally the call data refreshes within 24-48 hours, however, we have seen circumstances where it's taken up to 14 days for the data to refresh.
I'd recommend keeping an eye on it and if you still can't see any data after a couple of weeks let us know and we can look into it for you.
egirl
Dabbler
Posts: 11
Registered: ‎03-02-2014

Re: Calls not showing

Thanks, my calls are finally showing! Yay  Smiley
picbits
Rising Star
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: Calls not showing

Thanks for posting back Smiley
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Calls not showing

Glad to hear that the data's showing now Smiley
Thanks for letting us know!