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Calls not showing
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- Re: Calls not showing
Calls not showing
05-02-2014 9:24 AM
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HI
My phone line was moved on Monday 3/2 and the calls I've made since then are not showing in my account.
Is there a reason for this? It says they refresh every 24 hours.
thanks
My phone line was moved on Monday 3/2 and the calls I've made since then are not showing in my account.
Is there a reason for this? It says they refresh every 24 hours.
thanks
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Re: Calls not showing
05-02-2014 10:20 AM
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Hi egirl,
Welcome to the forum!
Having looked into your account I am also unable to see any call data information for the past couple of days. Normally the call data refreshes within 24-48 hours, however, we have seen circumstances where it's taken up to 14 days for the data to refresh.
I'd recommend keeping an eye on it and if you still can't see any data after a couple of weeks let us know and we can look into it for you.
Welcome to the forum!
Having looked into your account I am also unable to see any call data information for the past couple of days. Normally the call data refreshes within 24-48 hours, however, we have seen circumstances where it's taken up to 14 days for the data to refresh.
I'd recommend keeping an eye on it and if you still can't see any data after a couple of weeks let us know and we can look into it for you.
Message 2 of 5
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Re: Calls not showing
08-02-2014 7:10 PM
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Thanks, my calls are finally showing! Yay
Message 3 of 5
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Re: Calls not showing
08-02-2014 8:14 PM
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Thanks for posting back
Message 4 of 5
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Re: Calls not showing
09-02-2014 6:29 PM
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Glad to hear that the data's showing now
Thanks for letting us know!
Thanks for letting us know!
Message 5 of 5
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