Caller id
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Re: Caller id
08-05-2019 6:46 PM
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Hi @MrPork
Thanks for getting back and I am glad to hear things are working for you after a temporary fix was put in place.
If your issue occurs again please let us know and we can take steps to implement the permanent fix you mentioned.
Re: Caller id
14-05-2019 4:28 PM
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So far I have not been contacted by BT regarding the new cable.
Is this going ahead?
Re: Caller id
14-05-2019 5:21 PM
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Hi @MrPork
Thanks for getting back in touch.
I can see that our suppliers have confirmed in the engineer notes that further work is required, however, the work is non-service impacting and we have no current timescale for this to be carried out. From experience, this sort of work will be carried out when a similar job/need presents itself to minimise disruption - however. with the work being classed as non-service impacting, it is unlikely to undertaken as a priority. I'd expect our suppliers to contact you directly as and when the additional work is due to commence.
Kind regards,
Dave
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