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Caller id not working?

FIXED
Newbie
Posts: 2
Fixes: 1
Registered: ‎28-09-2016

Caller id not working?

Hi,

Changed over to Plusnet 16/9 & pre-ordered caller id. It was on my call features as activated, but despite following the troubleshooter advice (#234#) it said it was unavailable. I have requested cancellation of the feature, but I really want it activated - I have been charged for it afterall! I have sat on the online chat for an hour & 30 minutes tonight - 45 minutes at no. 1 in the queue, only to then be thrown off as it was after 10pm!!! Seriously unimpressed so far!! Can a Plusnet person please sort this out for me ASAP? I see I am not the only one to have this problem, & that is disappointing to say the least - please sort it out!!

2 REPLIES 2
Newbie
Posts: 2
Fixes: 1
Registered: ‎28-09-2016

Re: Caller id not working?

Fix
Sorted it myself Sad
Community Gaffer
Community Gaffer
Posts: 5,177
Thanks: 1,453
Fixes: 254
Registered: ‎25-03-2015

Re: Caller id not working?

Sorry to hear you've been experiencing problems.

 

Glad to hear that's sorted now.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional