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Caller display not working

FIXED
abass001
Interested
Posts: 2
Registered: ‎22-11-2018

Caller display not working

Hi,

My service started yesterday and although my account states that caller display is active it isn’t working, I just get ‘external call’ on my phone’s display. 

I have tried *#234# and get the message sorry the service requested is not available.

How can I get this corrected please?

 

Many thanks,

Andy

40 REPLIES 40
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Caller display not working

Fix

Sorry to hear your caller display isn't working.

I've checked on our supplier's systems and it seems it wasn't active there despite being on your account.

This has now been added manually for you and it should be up and running within the hour.

Let us know if you're still having issues after.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Annlogan
Newbie
Posts: 3
Registered: ‎23-11-2018

Re: Caller display not working

I have the same problem and have been with plus net for 3 months now.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Caller display not working

@Annlogan Sorry to hear this.

So we can investigate further can you dial *#234# from the phone that you want to use for caller display. Listen to the message.

  • If it says ‘unavailable’, you don’t have caller display at the moment.
  • If it says ‘the service is disabled’, you can enable it by hanging up and dialling *234#.
  • If it says ‘identities will be displayed’, but your caller display isn’t working, you’ll either need to use a different phone, or try these steps.
    1. Plug a corded phone that’s compatible with caller display into the master socket (the master socket’s the first socket where the phone line comes into your home).
    2. Call your number from another phone

Let us know how you get on -Matt

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Annlogan
Newbie
Posts: 3
Registered: ‎23-11-2018

Re: Caller display not working

It says the service requested is not available.
abass001
Interested
Posts: 2
Registered: ‎22-11-2018

Re: Caller display not working

Matthew, you are a star! Thanks so much, all working fine now 😀

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Caller display not working

@Annlogan We've removed and readded the caller display which should have fixed this

Can you try again?

 

@abass001 Glad to hear it! -Matt

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Annlogan
Newbie
Posts: 3
Registered: ‎23-11-2018

Re: Caller display not working

Thank you matthew all working now 🎉🎉
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Caller display not working

Glad to hear it!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gwbiz07
Interested
Posts: 2
Registered: ‎06-01-2019

Re: Caller display not working

I have the same problem.

#234# gives the "service unavailable" recording.

Can you pls fix it for me?

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Caller display not working

  Hello @gwbiz07,

Thanks for getting in touch and running that test, I have checked over your line and created a ticket with further information. You can view it here.

Deeppan
Newbie
Posts: 3
Registered: ‎13-01-2019

Re: Caller display not working

I have the same problem.

*#234# gives the "service unavailable" recording.

Can you pls fix it for me?

gwbiz07
Interested
Posts: 2
Registered: ‎06-01-2019

Re: Caller display not working

This needs a manual fix by the tech people at PlusNet.

Once they have monitored your post, they will prob be in touch to raise a ticket.  Mine was fixed within 24 hours.

It seems to be a known fault but, as ever with Plusnet, the service is quick & effective.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Caller display not working

@Deeppan Sorry to hear this.

I've removed and readded the caller display feature for you which usually fixes this issue

Can you try it again?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
carlozisa
Browser
Posts: 2
Registered: ‎09-05-2019

Re: Caller display not working

Hello Matthew

I have the same problem, with caller display not working on my phone and also being reported as unavailable on *#234# despite it showing as an "active" call features on my account dashboard.

 

Could you check this for me please?

 

Thanks