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Caller display not working

FIXED
rmielcarek
Browser
Posts: 2
Registered: ‎23-01-2018

Caller display not working

I've just transferred from BT and my PlusNet account says it has Caller Display as I requested. However it doesn't seem to be working, all calls come through showing 'No number'.

This is important to us as we have a BT phone that allows us to block all International calls and those where the number is Withheld or Unavailable.

How can I get Caller Display to work?

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Caller display not working

Fix

Welcome to the community forums @rmielcarek

I'm sorry to hear caller display isn't working.

 

It doesn't look like the call feature is active on your phone line so I've placed an order with our suppliers to switch it on. It should start working within a few hours. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
rmielcarek
Browser
Posts: 2
Registered: ‎23-01-2018

Re: Caller display not working

Thanks for that, seems to be working OK now.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Caller display not working

I’m glad to hear that.
Please feel free to let us know if you ever need any further help.
If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet