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Caller display not working

geraintll
Newbie
Posts: 1
Registered: 23-12-2017

Caller display not working

Hi, we had our home phone activated on Thursday but the caller display function is not working.

 

How can resolve this?

2 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,551
Thanks: 660
Fixes: 50
Registered: 30-06-2016

Re: Caller display not working

Are you paying for it? Check here under 'Call Features': https://www.plus.net/plustalk/index.php?page=wlr_my_account. If you are paying for it then contact Plusnet either by phone (patience required) or online chat (make sure that any pop up blockers including those automatically added to some web browsers are disabled first).

If your not paying for it then add it by clicking the 'Call Features' tab on this page.

Plusnet Help Team
Plusnet Help Team
Posts: 8,883
Thanks: 2,796
Fixes: 440
Registered: 21-04-2017

Re: Caller display not working

Welcome to the community forums @geraintll

It doesn't look like your call features are active on the line so I've placed an order to put them on which should happen tomorrow. As a gesture of goodwill, I've refunded the 99p you've paid to us for caller display.

 

I hope this helps. -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team